GENERAL TERMS AND CONDITIONS STICKERANT & STICKERFABRIEK

Article 1 – Definitions

1. In these general terms and conditions the following terms are understood to mean:
   
   a. Entrepreneur: STICKERANT & STICKERFABRIEK, located at Gietijzerstraat 8, 3534 AV Utrecht, the Netherlands, acting as a printing broker.
   
   b. Customer: any (legal) person who enters into an agreement with the Entrepreneur or makes an offer to do so.
   
   c. Consumer: the Customer, a natural person, who is not acting in the exercise of a profession or business.
   
   d. Agreement: any agreement between the Entrepreneur and the Customer concerning the purchase of (custom) printing and/or related products and services.
   
   e. Products: all items supplied by or through the Entrepreneur, including (but not limited to) stickers, printed matter and other personalized products.
   
   f. Written: both traditional written communication and communication by e-mail and via the Customer's online account.

Article 2 – Identity of the entrepreneur

Name: STICKERANT & STICKER FACTORY

Visiting address: Gietijzerstraat 8, 3534 AV Utrecht, The Netherlands

E-mail: sales@stickerfabriek.nl

Websites: www.stickerfabriek.nl and www.stickerant.com

VAT number: NL852678873

Chamber of Commerce number: 57659044

Article 3 – Applicability

1. These general terms and conditions apply to every offer made by the Entrepreneur and to every agreement concluded between the Entrepreneur and the Customer.
2. Customer's terms and conditions are expressly rejected unless the Entrepreneur has expressly accepted them in writing.
3. Deviations from these general terms and conditions are only valid if they have been expressly agreed in writing.

Article 4 – Offer and conclusion of agreement

1. All offers, quotations and price estimates from the Entrepreneur are without obligation and only intended as an invitation to place an order.
2. An agreement is concluded when the Customer places an order via the website(s) and the Entrepreneur confirms this order electronically, or when the Customer receives written confirmation from the Entrepreneur.
3. Obvious errors or mistakes in the offer, on the website, in e-mails or in other expressions do not bind the Entrepreneur.
4. The Entrepreneur acts as an intermediary/print broker and generally has the actual printing carried out by specialist printers and production partners.

Article 5 – Customization, testing and approval

1. Most products are custom-made and/or personalized (for example with your own design, logo, text or size).
2. Where applicable, the Entrepreneur will provide the Customer with a digital proof (PDF, image file or online preview) for checking.
3. The Client is responsible for carefully checking the proof for, among other things: text errors, colors, cutting margins, resolution, alignment and placement of images and texts.
4. After the Client has approved the proof in writing or electronically (or has clearly confirmed that the Client agrees with the final version), the Client may no longer request changes unless the Entrepreneur expressly agrees. Any costs will then be borne by the Client.
5. Minor color variations between the screen (or proof) and the final printed work are considered acceptable and do not constitute grounds for rejection, discount, or cancellation, provided they fall within industry-standard tolerances.

Article 6 – Prices and VAT

1. All prices stated on the website(s) are in euros and exclusive of VAT, unless expressly stated otherwise.
2. The reduced VAT rate (9%) or the general VAT rate (21%) applies to most printed products, depending on the nature of the product and any additional services, in accordance with the rules of the Tax Authorities.
3. Shipping and delivery costs, as well as any formatting or rush charges, will be clearly stated before the order is finally placed.
4. The Entrepreneur reserves the right to change prices. For existing agreements, the prices agreed upon at the time of ordering will remain valid.

Article 7 – Payment

1. Payment must be made via the payment methods offered on the website, such as iDEAL, credit card, PayPal or prior bank transfer, unless otherwise agreed in writing.
2. The Entrepreneur is entitled to request full advance payment or a deposit before production starts.
3. If the Customer fails to pay on time, they will be in default without further notice of default, and statutory (commercial) interest will be due on the outstanding amount. The Entrepreneur is also entitled to reimbursement of extrajudicial collection costs.

Article 8 – Delivery and delivery times

1. Delivery will take place at the delivery address specified by the Customer.
2. Delivery times stated are indicative and never final deadlines, unless expressly agreed otherwise.
3. Exceeding a delivery time does not entitle the Customer to compensation, termination of the agreement or suspension of any obligation, unless the delay is unreasonable and attributable to the Entrepreneur.
4. The risk of damage and/or loss of products rests with the Entrepreneur until the moment of delivery to the Customer or to a third party designated by the Customer, unless expressly agreed otherwise.

Article 9 – Right of withdrawal (custom-made and standard products)

1. To the extent the Customer is a Consumer, the statutory right of withdrawal of 14 days after receipt applies to standard, non-custom-made products, in accordance with Dutch and European regulations on distance selling.
2. The right of withdrawal is EXPRESSLY EXCLUDED for:
   
   a. Custom-made products manufactured to the Customer's specifications.
   
   b. Personalized products (e.g. with your own logo, design, name, text or different size).
3. If the right of withdrawal applies, the Consumer can cancel the agreement within 14 days after receipt of the products by sending a clear statement (by e-mail or via the online form) to the Entrepreneur.
4. In that case, the Consumer must return the products within 14 days of the cancellation notice. The Consumer will bear the return shipping costs, unless otherwise agreed.
5. In the event of a valid revocation, the Entrepreneur will refund the amount already paid (including any standard shipping costs for the outward shipment) within 14 days of receipt of the return shipment, in accordance with the statutory provisions.

Article 10 – Inspection upon delivery and complaints

1. The Customer is obliged to check the delivered products immediately upon receipt for visible defects, quantities and conformity with the agreement.
2. Any visible defects or shortages must be reported to the Entrepreneur in writing as soon as possible, but no later than 7 days after delivery, with a clear description of the complaint and with clear photographs.
3. In the case of defects that are not reasonably visible upon delivery, a complaint period of 14 days applies after the Customer discovered or should reasonably have discovered the defect.
4. If the Customer complains in a timely and justified manner, the Entrepreneur will, at its own discretion:
   
   a. remedy the defect;
   
   b. supply replacement products; or
   
   c. offer a (partial) price reduction or refund.
5. Filing a complaint does not release the Customer from his payment obligations.

Article 11 – Liability

1. The Entrepreneur is not the actual producer of the printed matter, but acts as a print broker and has the production carried out by specialized third parties.
2. The Entrepreneur's liability is limited to direct damage and to a maximum of the invoice amount of the relevant order, unless there is intent or deliberate recklessness on the part of the Entrepreneur.
3. The Entrepreneur is not liable for:
   
   a. errors in texts, designs, files or specifications supplied by the Customer;
   
   b. minor colour deviations or differences in material that fall within the tolerances customary in the industry;
   
   c. consequential damages, such as lost profits, lost savings, reputational damage or business stagnation.
4. The Client indemnifies the Entrepreneur against claims from third parties, including production partners, who suffer damage in connection with the performance of the agreement and for which the Client is liable under these terms and conditions and/or the law.

Article 12 – Force Majeure

1. Force majeure means any circumstance that permanently or temporarily prevents the Entrepreneur from fulfilling the agreement and over which the Entrepreneur cannot reasonably exercise any influence, including but not limited to: fire, flooding, natural disasters, war, terrorism, pandemics, strikes, transport disruptions, disruptions to internet or telecom connections, power failures, government measures, and delays or failures at production partners or suppliers.
2. In the event of force majeure, the Entrepreneur is entitled to suspend the performance of the agreement for as long as the force majeure continues, or to terminate the agreement in whole or in part without being liable for any damages.
3. If the force majeure situation lasts longer than 60 days, the Customer is entitled to terminate the agreement in writing for the part that cannot be performed, without the right to compensation.

Article 13 – Intellectual property

1. All designs, concepts, templates, layouts, texts and (product) photos on the website(s) composed by the Entrepreneur remain the property of the Entrepreneur or its licensors, unless expressly agreed otherwise.
2. The Client guarantees that material supplied by him (such as logos, images, texts) does not infringe the rights of third parties (including copyrights, trademark rights and portrait rights).
3. The Client fully indemnifies the Entrepreneur and the production partners engaged against all claims by third parties due to (alleged) infringement of intellectual property rights as a result of the use of material supplied by the Client.

Article 14 – Privacy and data protection

1. The Entrepreneur processes personal data of Customers in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR).
2. The personal data will only be used for:
   
   a. processing orders and payments;
   
   b. the execution and delivery of the agreement;
   
   c. customer service and communications;
   
   d. compliance with legal obligations.
3. To the extent necessary for the performance of the agreement, personal data may be shared with production partners, carriers, and payment service providers. These parties process personal data solely on the instructions of the Entrepreneur and in accordance with appropriate security measures.
4. Customers have the right to access, correct, and delete their personal data, as well as the right to object to certain forms of processing, in accordance with the GDPR. Requests can be sent to verkoop@stickerfabriek.nl .
5. The full privacy statement is available via the Entrepreneur's website(s).

Article 15 – Applicable law and competent court

1. All agreements between the Entrepreneur and the Customer are exclusively governed by Dutch law, even if the Customer lives or is established outside the Netherlands.
2. Disputes arising from or related to the agreement and/or these general terms and conditions will, unless otherwise prescribed by law, be submitted to the competent court in the district in which the Entrepreneur is established.

Article 16 – Final provisions

1. If one or more provisions of these terms and conditions prove to be void or are annulled, the remaining provisions will remain in full force. In that case, the Entrepreneur and the Customer will consult with each other to replace the provision in question with a provision that most closely reflects the purpose and intent of the original provision.
2. The Entrepreneur is entitled to unilaterally amend these general terms and conditions. The latest version will be published on the website(s) and will apply to new agreements from the date of publication.

PRIVACY STATEMENT STICKERANT & STICKERFABRIEK
Last modified: January 9, 2026

1. Responsible
STICKERANT & STICKERFABRIEK, located at Gietijzerstraat 8, 3534 AV Utrecht, The Netherlands
E-mail: sales@stickerfabriek.nl
Websites: www.stickerfabriek.nl and www.stickerant.com
VAT number: NL852678873B01

2. Applicability
This privacy statement applies to all personal data that we process in the context of our services via our websites, webshop and associated systems.

3. Processed personal data
We process the following (categories of) personal data:

• Name and title
• Company name
• Address details (billing and delivery address)
• Email address
• Phone number
• Payment information (no full credit card numbers)
• Order history and order details
• IP address and device information (when using the website)
• Design files and specifications (for custom orders)

4. Purposes of processing
Personal data will only be processed for:

1. Execution of the agreement : Processing and delivering printing orders
2. Payment and invoicing : Processing payments and sending invoices
3. Customer Service : Answering questions and handling complaints
4. Proof Approval : Checking and approving digital proofs
5. Delivery : Communication with delivery services
6. Marketing : Sending newsletters (only after explicit consent)
7. Legal obligations : Accounting, fraud prevention
8. Website optimization : Analytical cookies (see Cookie Statement)

5. Basis for processing

• Execution of agreement : All data required for ordering and delivery
• Legal obligation : Invoicing, accounting
• Legitimate interest : Fraud prevention, customer service, website management
• Consent : Marketing communications (can be withdrawn at any time)

6. Recipients of personal data
Your data may be shared with:

• Printing companies and production partners (order and design files only)
• Delivery services (PostNL, DHL, etc.)
• Payment service providers (Mollie, iDEAL, PayPal)
• Hosting and software providers (Shopify, accounting software)
• Government (Tax Authorities, Customs for international deliveries)

All recipients are obliged to treat your data confidentially and to take appropriate security measures.

7. Retention periods

• Order and invoice data: 7 years (statutory retention obligation of the Tax Authorities)
• Customer service contacts: 2 years after last contact
• Marketing preferences: until consent is withdrawn
• Analytical data: 26 months (Google Analytics standard)

8. Your rights
You are at all times entitled to:

1. Inspection : What data we have from you
2. Rectification : Correction of incorrect data
3. Erasure ("right to be forgotten")
4. Restriction of processing : In case of dispute about the accuracy
5. Data Portability : Receive your data in a standard format
6. Objection to : Against marketing or legitimate interest
7. Withdrawal of consent : To the extent that processing is based on consent

You can send requests to: verkoop@stickerfabriek.nl
Response time : within 1 month (can be extended by 2 months in case of complexity).

9. Security
We take appropriate technical and organizational measures:

• SSL certificates for encrypted connections
• Access controls and password policies
• Firewall and malware protection
• Regular backups and restore procedures
• Data encryption during storage

10. Cookies
Our websites use functional, analytical, and marketing cookies. See our separate Cookie Statement for details. You can refuse cookies through your browser settings.

11. Data transfer outside the EU
If data is processed outside the EU (e.g. Shopify servers US), this is done in accordance with the EU-US Data Privacy Framework or Standard Contractual Clauses.

12. Complaints
Do you have a complaint about how we process your personal data? Please contact us at verkoop@stickerfabriek.nl .
You can also file a complaint with:
Dutch Data Protection Authority
PO Box 82700, 2508 AD The Hague
www.autoriteitpersoonsgegevens.nl

13. Changes
We may change this privacy statement. The current version can always be found on our websites.

Contact
Questions? Email us at sales@stickerfabriek.nl

Our products use non-toxic, compostable inks that are safe for both people and the environment. No harmful chemicals – just colors that truly stick without harming the planet. This guarantee comes from our suppliers.

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